Shipping Policy

DELIVERY TIMES

Our products are delivered through several shipping companies (Seur, Correos, Gls, Fedex or Nacex) using express home delivery. Delivery times range from 24 hours to several weeks depending on:

• Available stock.
• Product manufacturing (some products are made to order, which takes longer than usual)
• Product customization (Some products that are already manufactured or in stock can be customized, therefore increasing the shipping time)
• Workload (There are dates when the volume of orders exceeds our resources, such as Black Friday, although we usually reinforce our staff)
• Causes beyond the company's control (For shipments, we depend on companies such as Nacex, Correos, and others that may have their own complications; there are also customs issues, weather conditions, and other factors that are outside EYM's direct control) 

European Union Orders

Todo Medieval reserves the right to deduct shipping costs and associated costs from the refund if:
-The customer has opened the package and the products show damage or wear from use, a proportional part or nothing will be refunded depending on the condition of the product(s).

The refund will not be issued until the order is received and its condition is checked.

International Orders

Todo Medieval, located in Spain, considers any country that is not a member of the European Union as international shipping.

The company is not responsible for the customs costs of each country; it is the customer's responsibility to find out about and resolve these costs generated at their borders. Todo Medieval reserves the right to deduct shipping costs and associated costs from the refund if:

-The customer refuses to pay the customs fees.

-The customer has opened the package and the products show damage or wear from use, a proportional part or nothing will be refunded depending on the condition of the product(s).

The refund will not be issued until the order is received and its condition is checked.

RETURNS POLICY

We have an after-sales service to resolve any problem that arises during the shipping of our items or shipments, keeping our customers informed at all times.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, starting from the date of delivery of the order, to process your return by withdrawal.

The right of withdrawal will not apply to products handmade to order, products modified according to the specifications requested by the buyer or clearly personalized, except in case of defect or manufacturing error, the delivery time of products made to order or personalized may take longer than usual depending on the workload at that time

You can rescind the purchase contract you made in our online store by sending an email within the period indicated above.

You must send us the item or items by your own means. Shipments with Collect on Delivery will not be accepted.

If you wish to make a return you must download this document from Withdrawal, fill it out and send it to our offices located at C/ Santa Lucía 4b nave4, Oyon, Álava. CP:01320, or via email at [email protected]

The Customer is granted the right to withdraw from the order, within a period of 14 calendar days counted from its receipt. Outside of said period, revocations of orders will not be accepted, nor will they be accepted for orders for the supply of goods made to the Customer's specifications or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, etc. that have been unsealed and/or used by the Customer. The Customer must communicate their withdrawal to THE ENTITY through the Withdrawal Form (Link to the Document) by email, postal mail, or fax, within that period of 14 days. The cost of return shipping will be borne by the Customer. The products must be in the same condition in which they were received, with the original packaging and must not have been used. The refund will be made using the same payment method that was used by the Customer.

At Todo Medieval, we comply with the strictest payment regulations in force. 
We accept the following payment methods:

• Visa and MasterCard Credit/Debit Cards
• Bank Transfer (instructions at Checkout)
• Bizum
• SeQura
• Cash on Delivery (Mainland Iberian Peninsula Only; Spain and Portugal. Islands, Ceuta and Melilla are not included)